Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing times typically take 1-3 business days. Once your order is processed, shipping times vary depending on your location and the shipping method selected. Domestic orders typically arrive within 5-7 business days, while international shipping may take longer. You will receive a tracking number once your order has shipped.
Creating an account with SOjAG is simple! Just follow these steps:
- Click on the “Sign Up” or “My Account” link on our website.
- Enter your name, email address, and a password of your choice.
- Follow the prompts to complete your account setup. Once your account is created, you can easily track orders, save your shipping information, and receive exclusive updates from us.
If you need to update your shipping address, please contact our customer service team as soon as possible at contact@thesojag.com. If your order hasn’t shipped yet, we’ll be happy to update the address for you. If the order is already in transit, we may not be able to make changes. In that case, you can contact the carrier directly for assistance.
Once your order has shipped, you’ll receive an email with a tracking number and a link to track your shipment. Simply click the link to view the status of your order in real-time. You can also log in to your account to check the status of your order.
We take your privacy seriously. We do not store your credit card information on our servers. When you make a purchase, your credit card information is securely processed through a trusted payment gateway. You may choose to save your payment details for future orders, but rest assured, your information is securely handled.
Sales tax will be applied to orders based on your shipping address, in accordance with local tax regulations. The applicable sales tax will be calculated at checkout and added to your total order cost.
Yes, we offer international shipping! During checkout, you’ll be able to select your country and view the available shipping options. If you have questions about shipping to a specific country, please don’t hesitate to contact us at contact@thesojag.com.
In most cases, we will ship your items together in one package. However, if you’ve ordered multiple products, they may be shipped separately depending on the size, weight, and availability of each item. You’ll receive tracking information for each package once it ships.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your item(s) within 30 days of purchase, provided they are unused and in original packaging. Certain items, such as custom products, may not be eligible for return. For more information, please refer to our full Refund and Returns Policy.
We apologize for any inconvenience! If you received the wrong item, please contact our customer support team immediately at contact@thesojag.com. Include your order number and details of the mistake, and we will work to resolve the issue by sending you the correct item as soon as possible.
If your order arrives damaged, please contact us immediately at contact@thesojag.com with photos of the damage. We will arrange for a replacement or refund, depending on the situation. We strive to ensure our products arrive in perfect condition, and we’ll make things right for you.
Once your return is authorized, we will provide you with a return shipping address. Please ensure that the item is securely packaged to prevent any damage during the return shipping process. For return instructions, please email us at contact@thesojag.com.
Our customer support team is here to assist you! You can reach us by email at contact@thesojag.com for any inquiries or issues related to your order. We will respond to your message as quickly as possible, typically within 1-2 business days.
If you realize that you entered the wrong shipping address after placing your order, please contact us as soon as possible at contact@thesojag.com. If the order hasn’t shipped yet, we can update your address. If the order has already shipped, we recommend contacting the carrier directly to update your shipping details.
We aim to process orders as quickly as possible, so changes or cancellations may not always be possible once an order has been submitted. However, if you need to make a change or cancel your order, please contact us immediately at contact@thesojag.com. We will do our best to accommodate your request, but please note that this may not be possible if the order is already in processing or has shipped.
Currently, we do not offer pre-orders for sold-out items. However, we restock popular products periodically. You can sign up for notifications on the product page, and we will notify you when the item is back in stock. Alternatively, feel free to reach out to us at contact@thesojag.com for more details on availability.