At Sojag, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward return and refund process to help you resolve any concerns.
Returns:
- You have 30 days from the date of purchase to return your item(s) in their original condition, unused, and with all original packaging.
- Items must be in resalable condition. Returns for products that have been damaged or used will not be accepted.
- Certain items, such as custom or special-order products, may not be eligible for returns. Please refer to product-specific terms for more information.
Refunds:
- Refunds will be processed to the original payment method once the returned item(s) are received and inspected.
- Please allow 5-7 business days for the refund to appear on your account after it has been processed.
- Shipping fees are non-refundable. If the return is due to a mistake on our part (e.g., incorrect or defective product), we will cover the return shipping costs.
How to Return an Item:
- Contact our customer service team at contact@thesojag.com to initiate the return process. Please include your order number, a description of the item(s) being returned, and the reason for the return.
- You will receive return instructions, including the return address and any necessary return authorization number.
- Pack your item securely in the original packaging and ship it back to us.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately at contact@thesojag.com with photos of the damage. We will work with you to resolve the issue as quickly as possible, either by sending a replacement or offering a full refund.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at contact@thesojag.com. We’re here to help and ensure you have the best possible experience with our products.
Thank you for choosing SOjAG!